Shipping Policy

Shipping and Delivery

Shipping Costs and Delivery Time  

 Standard Shipping: $7.99 for orders between $0 and $60

 Free Shipping: Free for orders over $60

 Express Shipping: $12.99 for expedited delivery via air shipping.

Processing Time: Orders are processed within 14 business days after being placed.  

Delivery Time:  

Standard shipping: Shipping by air takes approximately 8-15 working days. 

If you require further assistance regarding shipping, feel free to reach out to us. We strive to respond within 24 hours.

Shipping Details  

Shipping times may vary depending on factors such as the destination, customs processing, weather conditions, and unforeseen circumstances. We are committed to continuously improving our shipping processes to ensure timely delivery.

For accurate delivery, please ensure that all information entered at checkout is correct. If there are any discrepancies or missing details, we may need to contact you to update the delivery information, which could cause delays.

Additionally, customs clearance may result in delays. Your local customs office may require extra documentation or processing time, which can extend the estimated delivery period.

Depending on your location, your order may be delivered by your local postal service or a courier. If you are unavailable at the time of delivery, a notice will be left with instructions on how to collect your package from the local postal service.

Please note: We do not reship orders returned due to incorrect or incomplete addresses, or if the recipient is unavailable.

Taxes and Duties  

We do not charge taxes or duties on our end. Any applicable import taxes, duties, or customs fees will be assessed once the package reaches the destination country. These charges are determined by your local customs office.

The responsibility for paying these charges rests with the recipient and are not covered by us. For more details on possible charges, please contact your local customs office.

Customs and Regulations  

It is the customer's responsibility to ensure their order complies with local customs regulations. We cannot be held liable for any items that are not accepted or prohibited in your country.

If you have any questions, please feel free to contact us, and we will respond promptly.

Contact Information  

For any inquiries, please contact us at:  

 Email: support@tsby.com

 Phone: +(86) 18644516718